Last updated: April 2026. Applies to Growth and Pro plans.

Uptime commitment: We target 99.9% monthly uptime for the Mister Chameleon decision engine and admin interface. Planned maintenance windows are excluded and communicated at least 48 hours in advance via status.misterchameleon.io.

Incident response: P1 incidents (service unavailable) - initial response within 1 hour; P2 (degraded performance) - initial response within 4 hours; P3 (minor issues) - response within 1 business day.

Compensation: If monthly uptime falls below 99.9%, customers on Growth and Pro plans are entitled to a service credit of 10% of their monthly fee per 0.5% below the target (up to 30% of monthly fees).

Exclusions: The SLA does not cover downtime caused by third-party services (Supabase, Sanity, Stripe), customer-side misconfigurations, or events outside our reasonable control.

Status page: Real-time and historical uptime data is available at status.misterchameleon.io.

Questions: sla@misterchameleon.io