Frequently asked questions

Everything we get asked most often - answered honestly.

Getting started

How long does setup take?

Most teams are live with their first personalised variant within an afternoon. You add one script tag to your site, create a variant in Sanity Studio, and write a rule that targets a visitor segment. The whole process takes 15–60 minutes depending on how much content you want to personalise on day one.

Do I need a developer to set up Mister Chameleon?

For the initial snippet install, yes - it's one script tag, which any developer can add in minutes. After that, marketing teams can create and manage content variants, build personalisation rules, and read analytics without any developer involvement.

Does Mister Chameleon work with my existing website?

Yes. Mister Chameleon is CMS-agnostic and framework-agnostic for the personalisation layer. Your existing website continues to work exactly as it does today - Mister Chameleon layers personalisation on top of it.

Privacy & GDPR

Is Mister Chameleon GDPR compliant?

Yes. We use first-party session data, IP-to-company enrichment (which resolves to business entities, not individuals), and no third-party cookies. We offer a Data Processing Agreement for all paying customers.

Do I need to update my cookie banner?

In most cases, no. The mc_session_id cookie is a functional first-party cookie necessary for the service. We recommend disclosing it in your cookie policy as a transparency measure. Consult your legal team for your specific jurisdiction.

Where is visitor data stored?

In your own Supabase database, in a region you choose. We never store your visitors' data on Mister Chameleon infrastructure.

Billing & plans

What is a personalised session?

One unique visitor served a personalised experience in a calendar month. If the same visitor returns five times, it counts as one session. The monthly counter resets on the first of each month.

What happens when I exceed my session limit?

Visitors continue to see your website - they just receive the default (non-personalised) content instead of a personalised variant. You can purchase session top-up bundles to extend your allowance without upgrading.

Can I cancel any time?

Yes. Cancel from your billing settings at any time. You keep access until the end of your paid period. No penalties, no lock-in.